If the issue persists, factory reset your device. If you cant add Nest products to your account, or your Nest products are offline in the app, this article will help you find the steps youll need to fix the problem. Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. Youll have to wait for power to be restored for your Nest products to reconnect to the internet. Uninstall, then reinstall the Google Home app. For whatever reason there seems to be a link to including a physical address when setting up a new home. Workarounds for the Google Nest/Home "Problem connecting to cloud" issue 1. Hey folks,@olavrb, appreciate your helpful responses. Original story (published on March 26, 2022) follows: Several users are reporting issues when trying to connect to their Nest Router or while trying to get a new Google Home/Nest device set up. Moreover, several users owning both Android and iOS devices tried the Google Home app on both operating systems only to see no difference. The reset process will now start and could take up to 10 minutes. Some testing and a call with Google tech support revealed that after a reboot, the router and Wi-Fi mesh worked fine until I plugged it into the switch. Examples of data managed by those controls are given below. https://support.google.com/chromecast/answer/7172427?hl=en, https://www.expressvpn.com/support/troubleshooting/disable-proxy-safari/#ios, https://support.google.com/googlenest/answer/6361450?hl=en, https://support.google.com/googlenest/answer/9798157?hl=en, https://support.google.com/googlenest/answer/6246630?hl=en, https://support.google.com/googlenest/answer/7668126?hl=en, https://forums.whirlpool.net.au/archive/9z4yp85v, https://help.iinet.net.au/high-speed-nbn-modem-requirements, https://superuser.com/questions/1148268/how-to-ditch-centurylink-fiber-modem. For the strongest signal, place your router at eye level, in plain view, like on a shelf or TV stand. If things are still failing to progress, please let me know and I'll be happy to look into more steps with you. Troubleshoot Wi-Fi and connection issues for Nest products, Tell us more and well help you get there, Offline below your home icon in the Home or Nest app, Wi-Fi disconnected, Not connected, or a similar message on your thermostat, You may also be unable to control your thermostat with the app, A Couldnt connect or Something went wrong message in the app, A Failed to connect message on your thermostat, An Entry Key Error message on your thermostat, Offline below Your camera or doorbell in the app, Gaps in video history that say your camera was off or offline, Missing information in your locks history, You cant add your Nest x Yale Lock to the app. Try disconnecting ethernet cord: Source 2. Replace Main Router with Nest Wifi. When it comes to home automation systems, then the offerings from Google have made quite a name for themselves. Uninstall, then reinstall the Google Home app. I have the same problem. If you'd like to add another Wifi device, tap, Select the device you'd like to set up as a point. The other piece to this puzzle is the Wi-Fi chips used in many smart home devices. If the Nest service is down you may find: your Nest products Offline. Wait for the Nest service to resume to check if your Nest products come back online. hopefully this helps someone. Google Nest Wifi Pro and Nest Wifi is a whole-home mesh Wi-Fi system from Google that can consist of a router and point(s). I am just trying to set up my Nest Thermostat and having the same error.it's getting cold so I'd love to be able to kick my heat on!! To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. As far as we can see within this thread and responses from a Community Specialist, Google has not yet identified a fix for this problem, but some owners have been able to get hardware replacements, though that didnt always fix the problem. Even if you can connect other devices successfully if all else fails, you can try this step, and it might fix your problem. Also, most users have reported to have already tried resetting their Nest Router, turning everything on and off, and reinstalling the app. New comments cannot be posted and votes cannot be cast. Problem connecting to cloud issue setting up Nest Wifi Router. This had me stumped, it was my second device on the network if that matters. Google News If you still have the legacy, read-only Google Wifi app, the three types of data listed belowCloud services, Wifi point stats, and App statsmay still be collected if the relevant settings were turned on. Note: Though Google Wifi and Nest Wifi rely on MAC address information to help with this determination, your Google Wifi and Nest Wifi device do not store MAC addresses in the cloud. Has anyone had the problem where you cant set up Nest as it says cant connect to cloud? Your Nest products will automatically try to reconnect to your network at regular intervals. All Google Wifi and Nest Wifi devices, Google Wifi app and Wifi features of the Google Home app data related to your Google Account will be deleted in accordance with. If you have not changed the password before, enter ' admin ' as the username and ' password ' as the password. 06:05 AM. The Google Nest WiFi is priced at $189 (originally $269) for the starter pack. If every Nest product in your home is offline, your whole Nest home is disconnected. In no time, our stories got picked up by the likes of Forbes, Fox News, Gizmodo, TechCrunch, Engadget, The Verge, MacRumors, and many others. . Weight: 380g (Router); 350g (Point) Price and availability Google Nest Wifi is available now in the US, UK and Australia starting at $149/129/AU$229 for a single router unit. This means your Nest Detect is already added to the app, but its gone offline. To change the privacy settings for Nest Wifi or Google Wifi (Available only if you manage your Google Wifi device on the Google Home app. Wait until they're all fully back on. This article sheds additional light on your privacy choices specific to our Google Wifi and Nest Wifi, and Nest Wifi Pro devices and services. Call your Internet Service Provider (ISP) Step 5. Last modified: October 6, 2022 (view archived versions). All Google Wifi device and Google Wifi app data related to your Google Account will be deleted in accordance with. I have a Google Nest Wifi setup with a single mesh point connected. I am connected to the point but cant past the cloud message. While Google has made a name for itself by making mesh Wi-Fi easy with Google . We do not share your personal information from your Google Wifi or Nest Wifi devices, the Google Wifi app or Wifi features of the Google Home app for the purposes of advertising without your consent. Fix Google Nest "Problem connecting to cloud" Error FIX 1: The Basic Workarounds FIX 2: Reset Google WiFi Router FIX 3: Using Ethernet Tweak Fix Google Nest "Problem connecting to cloud" Error It is recommended that you try out each of the below-mentioned workarounds and then see which one spells out success for you. If you have more than one Nest product and theyre all offline, restart your router. Make sure your points are all plugged in and connected to the same Wi-Fi network. The likes of smart speakers, smart displays, streaming devices, thermostats, cameras, doorbells, and routers have firmly established themselves as one of the best players in their respective domains. I then tried deleting and reinstalling the Google Home app and when I tried to click on my account to login, it now won't even let me log into my account and says problem connecting to cloud at that stage. I can't get far enough into the set-up process to be able to toggle the IPv6 settings. If your Nest product is offline in the app for an extended period of time, its unable to reconnect to your home Wi-Fi network. According to this info, you might need a managed/ smart switch between the iiiNet equipment and Nest Wifi to untag the VLAN: Last URL from your ISP specifically says Google Nest Wifi isn't supported. (This can be changed in the Advanced Networking settings of the Google Wifi app or Google Home app as applicable.) Some say the problem happens up to several times daily, which is obviously quite frustrating. Sorry for the delayed response here. As a result of this, users are unable to try out any of these devices. Topology of Thread network. Press question mark to learn the rest of the keyboard shortcuts. Those affected say that their network is going offline at random points. New updates are being added at the bottom of this story. Here are the steps for the remaining 10% of cases when it doesn't: 1. Go to your phone's settings, then WiFi. Nest. However, your Google Wifi and Nest Wifi devices do collect data such as Wi-Fi channel, signal strength, and device types that are relevant to optimize your Wi-Fi performance. Next, power your Google Home off and then back on again by disconnecting and then reconnecting the power cable. If so, your Nest products will come back online after your provider has resolved the outage. FYI, The Google mesh points are the older version (I wanted to be able to hard wire them). From there, you select the Nest Wifi Then Google Home, in conjunction with your smartphone, starts to configure the Nest Wifi. Google Nest Wifi Pro Router - Vit. It's more costly than some of the alternatives. Since wireless regulations vary by country, you might experience compatibility issues if you move your Wifi device(s) to a different country, and Google will be unable to offer support. Tap the WiFi icon. Easy to. 10-11-2022 The information you share with Google when you send feedback or a diagnostic report via the Google Wifi app includes: You can also choose to send us feedback via the Google Home app. Google recommends adding no more than five points to a. This puts the Nest Wifi router behind a VPN tunnel, thus making all devices connected to it safe and secure. I have tried to set-up using an iPad and an old iPhone along with my normal iPhone with the same result each time. that fixed the problem Disconnect the power adapter from the Nest WiFi points. Force close, then reopen the Google Home app. Hi, HAvritt81. I have the same problem. To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. Make sure your phone is on the same Wi-Fi network that youre trying to add your Connect to. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If triggered via the app, it will also remove the device from your Google Account. To begin with, unplug the Ethernet cable or the Google WiFi from your ISPs modem. If you only have one Nest product, select your product above and try to troubleshoot that product individually before you try to troubleshoot your whole Nest home. Hi, thanks for your reply. I do have a VPN installed, but it wasnt connected. The majority of the data Google Wifi and Nest Wifi collects is used for cloud services, a group of features that helps Google Wifi and Nest Wifi keep your network operating at its best. If it is not currently online, it will factory reset the next time it goes online. 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