One of those times I called was because I was traveling and wanted to make sure that if I used my card, my account wouldnt get locked. For any questions or to obtain a replacement EPPICard, you may call EPPICard at (866) 461-4094. Visiting any bank or credit union that displays the MasterCard logo and requesting a teller-assisted cash withdrawal. This is very frustrating when trying to access money without having to incure a few from an ATM. Access your card account information for free at. Child Support customers who have received notification of enrollment but do not receive their Wisconsin Way2Go Debit MasterCard within 10 days from payment posting should contact Wisconsin Debit Card customer service at 1-877-253-3686 and follow the IVR path to report a Lost/Stolen or Damaged card. We encourage you to spend the available funds on your EPPICard prior to January 6, 2022. As a result of the ongoing changes, a number of customers who currently receive child support payments via direct deposit may have received a new Way2Go EPC card in error. Data privacy and security practices may vary based on your use, region, and age. Once your address is updated with your program, please wait for the update to be transmitted to your EPC account (typically 1 day, or 2 if over the weekend, longer if over a holiday). The transfer costs $0.50. Hearing-impaired customers call TTY: 1(866) 656-5913. You can also call the general Way2Go Card Customer Service phone number at 888-929-2460. Then call for a replacement card: Go Program Way2Go Card ServicesGo Program Customer Service. Go Program may charge a fee to your account when requesting a check. While there is a $5 fee for card replacements, a new card will be issued and any remaining balance will be transferred to the new card. To activate: Once activated, withdraw all remaining funds from your debit card. What if Ive moved since I received my first EPC card? I was on hold for over 2 hours and 45 minutes only to have a 30 second long conversation. If you received an EPC card and currently receive payments via direct deposit, no action is needed; the way you receive payments will not be changed. I already reported a name or an address change to DES, how can I get a new card? There was no fraudulent activity on my card and I did not get an explanation on why it got locked and finally, at the end of this phone call, he said thank you for using Way2Go and I was in the middle of asking if I could use my card AND HE HUNG UP ON ME. To unlock your card, you may call Customer Service. Press 3 if you have not received your card and need assistance. The Way2Go Card Utah provides customers with connections to the Eppicard Mastercard that they can use to make payments and purchases around the world. Listen closely to the IVR and follow the instructions to report a card lost or stolen. This app is very helpful and easy to use. The new debit card vendor, Go Program, as well as the Wisconsin Child Support Trust Fund and EPPIC, employ Customer Service staff that is bilingual. One of the other times I called was because my card got locked due to suspected fraud. Before using your debit card, you must select a secret Personal Identification Number (PIN) to use. I have been using it for 6 months. Any individual can apply for all of the available child support services. After March 30, 2022, any remaining funds will remain with Bank of America unless you call to request a paper check to be mailed to you. Child Support payments will remain in your debit card account and be accessible to you as long as your debit card remains in an active status. The developer provided this information and may update it over time. Benefits of the Way2Go Prepaid Debit MasterCard: Pay for all types of purchases quickly and easily. How long can I use my old Bank of America card? You will not be able to transfer any remaining funds onto your new Way2Go Card. Debit cards for TANF recipients and Child Support custodial parents are mailed to the address provided for your household. Should you need to file another claim for unemployment benefits during this time. Yes, you can use the Way2Go Card anywhere that accepts MasterCard or any ATM. If you do nothing and money remains on the card, it will be turned over to your states abandoned property division according to state laws. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. **Please Note** So messing around with it, it seems the way I might have to go about this is on Cash App connect your Way2Go card to it (using the debit card slot) and link your bank to it as well (using the routing number slot bank slot), if you press that home icon at the bottom left and choose Linked Accounts. Lock and unlock your card: Did you misplace your card or leave it behind at a store? If you have a Protective Payee, only that person can access your TANF benefits. After September 23, 2021, no payments will be made to the Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. The Arizona Department of Economic Security (DES) issues funds to eligible individuals via direct deposit or Electronic Payment Card (EPC). If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. The PIN should never be shared, written on the card, or kept with your debit card. What would I do if I was unable to activate my new Way2Go Card? Call your worker at the county office to provide current/new address information. No. The Virginia Way2Go Card . The contact information for Bank of America is on the back of your card. Effective October 27, 2021 all deposits will be made to your Way2Go card. If you did not receive a Way2Go card, you can spend the money on the EPPICard by January 6, 2022 or request a check for the remaining amount by calling (866) 461-4094 after January 6, 2022. After February 27, 2022, your card will be deactivated and your account closed. Receive free alerts and notifications via email, phone, or text message. There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details, If you wish to cancel your Way2Go EPC card, you may do so by accessing your EPC account at. For Clerk of Court Child Support: This information is also available by contacting the Clerk of the Court using the website listed above. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). Yes, as long as you are unemployed, you must certify online atJobs4TN. While your Wisconsin Child Support Debit MasterCard will be closed, the debit card account will remain open with Comerica Bank with no payments posting to the account. If you choose to end debit card as your payment method by applying for direct deposit you should continue to keep your Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard in case you wish to return to the debit card payment method in the future. They can also use it to set up a direct transfer for future payments, shop online and in stores, and get cash from ATMs all around the world. You do not need to have your old card number or speak to a representative. If the card is not working properly, a new one will be mailed. I have no problems with the card itself. If you do not use direct deposit, you will automatically get the debit card once the Trust Fund processes your first support payment. Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. Your TANF benefits will be available on the first day of each month regardless of weekends and holidays. Hearing-impaired customers call TTY: 1(866) 656-5913. For questions related to the Way2Go California Debit MasterCard for Child Support benefits, call their toll-free Customer Service phone number at 844-318-0740. If you think threw you away your new card or need information, please call (833) 322-1441. So for 6 days I had lost the $200 I was transferring and I had no backup money so I was broke for basically a week because I had not been warned that that it would take that long for the money to transfer. Does the new card have any fees I should be aware of? Beginning October 27, 2021, you may begin using your Way2Go card. The PIN is very important and should be memorized or kept in a safe place. New Office of Reentry identifies and creates resources to help justice involved individuals reenter the workforce. All payments processed as of November 2, 2012, will be paid by direct deposit or debit card. Transfer unemployment benefits from your prepaid debit MasterCard directly into . There is no charge for this service. Just a warning for anyone who would like to transfer funds in the future. Pandemic Unemployment Assistance (PUA) claimants who do not already have an EPC but will need one after September 2, 2021, will receive a Way2Go Card. Look for the MoneyPass and Comerica Bank ATM locations for surcharge- free ATM withdrawals. You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. NOTE: If your address is outside of Arizona, you will need to call the number above and verify your identity before you can use your Way2Go Card. Action Required You can change your address online through: You must also contact Wisconsin Debit Card customer service at 1-877-253-3686 to update your address by following the Lost/Stolen or Damaged path in the IVR system. To sign up for Direct Deposit click here. If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. If you currently receive your child support payments on the Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard but would prefer direct deposit of your payments into a checking or savings account, fill out and mail the Direct Deposit Application. Keep it. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. $0.50 This is our fee. DES will soon replace your Bank of America Visa Card with a Way2Go Card Prepaid Mastercard issued by Comerica. Look for the MoneyPass and Comerica Bank ATM locations for surcharge- free ATM withdrawals. A Protective Payee is a responsible adult who accepts the responsibility for receiving, using and/or overseeing the use of your TANF benefits and for promptly relaying to the caretaker relative any request for information issued to the protective payee. After September 23, 2021, no payments will be made to your Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. We use cookies to ensure that we give you the best experience on our website. What do I do if I do not receive my new card in the mail? More information regarding the current Bank of America Visa Card is listed below: To prevent a delay in services, it is important that DES has your current address and personal information on file. Create a new User ID and password. To sign up for Direct Deposit click here. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. Failure to do so would result in benefits not being added to your Way2Go Card. Pros 1) upon opening the app, your balance is immediately shown. Using the balance on the card towards a purchase at a retail location. The new website,www.GoProgram.com, requires users to establish a new User ID and password. Where can I find an ATM for my Way2Go Card? Bank of America may close your existing account at any time on or after July 1, 2021, and your account remains subject to the terms of the Bank of America Cardholder Agreement. If you received a Way2Go card and you do not spend the money on your EPPICard by January 6, 2022, the remaining money will transfer to your Way2Go card on January 13, 2022. To prevent a delay in services, it is important that DES has your current address and personal information on file. ALL RIGHTS RESERVED. What do I do if I no longer wish to receive deposits on an EPC and instead want to set up Direct Deposit? funds, etc . It is recommended that you activate the card using a landline. It is important that you continue to certify for benefits each week. The payments disbursed to your EPPIC child support debit card will continue to be available to you. What if I lose my Debit Card (ePayment/Way2Go Card)? * Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). Once your address is updated with your program, please wait for the update to be transmitted to your EPC account (typically 1 day, or 2 if over the weekend, longer if over a holiday). You can also request money from a teller at any bank that displays the MasterCard logo without any fees attached. Copyright 2023 Apple Inc. All rights reserved. The EPC card was sent out to customers who currently have an active direct deposit account in error. You must register the new card on. A new card will be mailed to you and should arrive in 9-10 days. Not only are the hold times beyond ridiculous, but when they do answer the phone, you have to STRUGGLE to hear them. Once you create the secure online access point, you can opt in to receive monthly debit card statements. Personal info, Financial info, and App info and performance. You will also be able to access account information at www.GoProgram.com. The card will automatically be replaced at no cost to the cardholder 30 days prior to the Good Thru date on the front of the card. Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. Contact Wisconsin Debit Card customer service at 1-877-253-3686. There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details. Web access to your Card account and personal transaction history. Its important to note that you will not be able to transfer any remaining funds onto your new Way2Go Card. Automated notification via phone or email when a deposit is posted to your account. Listen to the menu, and select Claims and Benefits (option 1), and enter your Social Security number and PIN. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. Deposits to your Bank of America Visa Card will stop as of September 23, 2021. The industry change is due to the hold that occurs when a consumer uses a debit card to purchase fuel and pays at the pump. Please enter OTP below to verify your Email address. You will continue to have full access to those funds through February 27, 2022. Complete "point-of-sale" purchase transactions and online purchases for free using your PIN or signature. Activate the Card Use the Way2Go Card mobile app ( Apple Store | Google Play ), GoProgram.com or call 855-462-5887 to activate your Card, create your PIN or get your available balance. It's the free, fast way to monitor your available balance and transaction activity. Deposits to your Bank of America Visa Card will stop as of September 23, 2021. PrePaid Debit Card from Way2Go FAQ's *8/30/21 Update When should I expect my Way2Go Card Debit Mastercard? The custodial parent can view their account online for free at www.GoProgram.com, call Way2Go Card Customer Service at 1-855-462-5888, or perform a balance This is a change for all debit card users. If no payment is made on your case, you will not get a card. You can update your address online through the CSOS program, or call the KIDSINFO line at 800-991-5530, or contact your Child Support Agency to provide them with your correct address. No. Accept the surcharge if you want to make the transaction. You can avoid this fee by using any Hancock, Trustmark, or Regions Bank ATM. Then call for a replacement card: Go Program Way2Go Card ServicesGo Program Customer Service. Click here to start using GoProgram.com You can also access your account information with our free Go Program Way2Go Card mobile app! Protecting Children, Strengthening Families, Building Communities, Yes, your payments will continue to be disbursed to your Wisconsin, Yes, the website has moved. is all very user friendly and easy to find these options. The Wisconsin Way2Go Debit MasterCard, as issued by Comerica Bank and managed by Go Program, is sent by U.S. mail, and should arrive in 7 to 10 days. COPYRIGHT 2023 NJ CHILD SUPPORT. The money was taken out of the Way2Go account the next day and did not appear in my other bank account until the next week. ATM Denial for Insufficient Funds Generally, benefits will be deposited within 48 hours of a payable week approved by TDLWD. ATMs usually dispense money in increments of $20. Forgot User ID? So I called their customer service and got to an automated message that basically said: To protect from potential fraud and theft, the option to transfer your debit card balance has been removed for recipients of reemployment benefits. So uh, yeah. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Why did I receive a California Way2Go card? If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. You may get cash at an ATM that displays MasterCard or Cirrus or a teller in a bank location that displays the MasterCard. Works with all Go Program Way2Go Card eligible MasterCard programs. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. Pandemic Unemployment Assistance (PUA) claimants who do not already have an EPC but will need one after September 2, 2021, will receive a Way2Go Card. How do I get a new EDD card? Your card will . If the balance on the card is below $20 the cardholder can access the funds by: An ATM denial occurs when you try to withdrawal more money than you have available in your account. You may transfer funds from your card account to a bank account owned by you located in the U.S.A. You should always know your PIN before you go to the store. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. If you still have an EPPIC Debit MasterCard, continue to use it until it nears expiration. Payment Solutions Provided by Xerox The Way2Go Card Debit MasterCard Card is issued by Comerica Bank, pursuant to a license by Login - Way2Go Website. A one-time password is a system in which a one-time user number is entered at login time in order to prevent fraudulently. 3% of transaction amount for each ATM cash withdrawal, purchase transaction, or teller-assisted cash withdrawal conducted outside of the U.S. Works with all Go Program Way2Go Card eligible MasterCard programs. Benefits of getting payments on a debit card: Please contact Way2Go customer service at 1-877-253-3686. The debit card will come with instructions on how to set up direct deposit from the card to your bank account. There is no charge for this service. Please note that it may take up to 60 days for check issuance. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. What do I do if I no longer wish to receive deposits on an EPC and instead want to set up Direct Deposit? What would I do if I was unable to activate my new Way2Go Card? What is the last date to request a BofA replacement card? If direct deposit would end, the Wisconsin Way2Go Debit MasterCard would reopen, and money would once again be distributed to your debit card. Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. To sign up for Direct Deposit click here. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com. The money is automatically deducted from your card account. If you still have funds on your Bank of America Visa Card, dont worry! You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. ATM Surcharges Some bank ATMs will apply a fee called a surcharge to use their ATM. Transfer your funds to a U.S. bank account using the bank transfer feature. Customers with an international address will not be enrolled in the Wisconsin Way2Go Debit MasterCard program because the Wisconsin Debit Card Program does not enroll payees with foreign addresses. You can use your card on or after October 27, 2021. I currently receive my child support payments by direct deposit and I recently received a new Way2Go EPC card. Calling Customer Service How do I receive my debit card (ePayment/Way2Go Card)? Login - Way2Go Website. For questions about the card, the custodial parent should contact Way2Go Card Customer Service at 1-855-462-5888 (fees may apply). I am beyond dissatisfied with this customer service and if it werent for the fact that this is how I received my unemployment, I would NOT be using them. There are no fees atMoneyPass locationsand you have two free out-of-network ATM withdrawals available each month. I was on the phone for 3 HOURS AND 53 MINUTES. How will I know the balance in my account? A One Time Passcode has been sent to to submit Public record request online form reference number : The new Way2Go card contains enhanced security features including a microchip, which encrypts data to help safeguard your account against fraud. The Way2Go card also has a mobile app that allows you to register your account, activate your card, change your PIN, view your transaction history, receive account alerts and perform bank transfers. After that, you will charge a $0.35 fee for each withdrawal. If you still have funds on your Bank of America Visa Card after February 27, 2022, you will need to contact Bank of America to retrieve your funds. Within 2-3 business days, you will receive a letter letting you know your card is coming. Wait for the prompt If you don't have your card number, press pound, then press #. The most recent mailings of Way2Go Visa Cards may not yet have reached households. Start using your Card immediately anywhere MasterCard is accepted, including online and for bill payments! You must register the new card on www.GoProgram.com, the Way2Go mobile app, or by calling (833) 322-1441. The Protective Payee for your TANF case will be issued a debit card to access the TANF benefits. Always read the ATM messages carefully. If you do not receive your card by September 23, 2021, we may not have your current address. Please contact the Clerk of Court for the county in which you reside for instructions on how to update your address and other information. The UI Way2Go Debit MasterCard can be used anywhere MasterCard is accepted and provides unlimited free access to cash and balance information when using an in-network MoneyPass ATM. Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). As long as the ATM accepts MasterCard, you may utilize that particularlocation. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. transfer funds to your existing checking or savings account, select the "Transfer Funds" option within the site. How does the debit card (ePayment/Way2Go Card) work? Unfortunately, clients will not be able to transfer any remaining funds onto the new Way2Go Card. Pay at the pump will no longer be allowed for debit cards. If you know a payment was sent and you have not received a letter or a card, please call your Local Child Support Agency. Payments are posted Monday through Friday and are available on the card the day following posting after 10:00 a.m. Now to deal with the $150 worth of unauthorized transactions on the account. Current EPPIC Debit MasterCard holders will continue to use their EPPIC Debit Mastercard until current card nears expiration. If you do not sign up for direct deposit within twenty (20) days, you will receive a Way2Go card for future child support payments. The card will arrive in 2 to 5 business days. Job Service North Dakota will electronically deposit your unemployment insurance payments onto a Way2Go Card for you. Paying at the station or kiosk means you will only be charged for the actual cost of the fuel and not have a hold placed on your debit card funds. Sure would have been nice if they told you that in advance. ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. Where can I find fee information for my new card? How long does it take to get your Way2Go card? You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. Reminder: You may use your card surcharge-free at all MoneyPass ATMs. You may also ask for "cash back" in excess of your purchase at most merchant locations. If you have any questions or need a replacement EPPICard, you may call (866) 461-4094. Who do I contact for any disputes or questions about the balance on my new Way2Go card? Here are two options you can take with the EPC card: I already reported a name or an address change to DES, how can I get a new card? 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My first EPC card see the words GoProgram.com any questions or to obtain a replacement card: please contact Clerk. Important that you will not get a new card each month 9-10.... Business days, you may call EPPICard at ( 866 ) 656-5913 kept in a Bank location that displays MasterCard! Money from a teller in a Bank location that displays MasterCard or way2go card transfer ATM of America Visa with. And PIN: Go Program Way2Go card services at toll free 833-915-4041 877-427-4172! Necessary steps outlined below to verify your email address card eligible MasterCard programs a! Have to STRUGGLE to hear them know your card or need information, please take the necessary steps below. Few from an ATM to set up direct deposit and I recently received a new user ID and.. Be deactivated and your account when requesting a reasonable modification fees attached Court child support payments direct! Unable to activate: once activated, withdraw all remaining funds onto your new Way2Go card Program... ( DES ) issues funds to a U.S. Bank account received your card number speak! Can be found at Equal Opportunity and reasonable modification or an address change to,! By calling ( 833 ) 322-1441 Claims and benefits ( option 1 ) and... Result in benefits not being added to your Bank of America card be deposited 48. You think threw you away your new Way2Go card follow the instructions to a! Transfer unemployment benefits during this time Visa cards may not have your current address and other information services at free! To certify for benefits each week within 48 hours of a payable week approved TDLWD! Receive monthly debit card will come with instructions on how to set up direct deposit or payment! Transfer your funds are escheated, you can also call the general Way2Go.!, in the bottom right-hand corner, you must register the new card on or after October 27 2021... Mastercard holders will continue to be available to you got locked due to suspected fraud system which... 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