Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. PO Box 650757 You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target). Running or displaying our website or any information or material displayed on our website in frames or through similar means on another website without our prior written permission is prohibited. You agree not to use anyone elses account at any time without the permission of the account holder. We reserve the right to investigate your use of the Messaging Solutions in order to determine whether a violation of your Customer Agreement occurred or to comply with any applicable law, regulation, legal process, or governmental request. SecurTel can save you money by assigning a specially programmed phone number that ensures you save the most on inmate calls. Your Customer Agreement also means you agree to receive periodic email communications from us. Either you or we may elect, instead of arbitration, to have a Dispute resolved in small claims court if the Dispute is an individual claim, does not seek injunctive relief, is within the jurisdictional and dollar limits of that small claims court, and is brought in a small claims court that permits representation by counsel. January 4, 2022 General Credit Card refundsfor AdvanceConnect prepaid calling accounts are processed as follows: Securus refundsare applied back to the credit card in 10-12 business days however it may take the financial institution 1-2 billing cycles for the refund to appear back to the credit card statement. The AdvanceConnect account holder will be required to pay the amount due before the AdvanceConnect account will be unblocked. Their headquarters are in Dallas, Texas, and their services are used by more than a million people in prisons across the States. Credits will expire 90 days after the date of issue if they are not used. la Empresa para almacenar su Informacin de Tarjeta. Certain jurisdictions may require regulatory approval or acceptance of changes in terms and conditions. Account blocks are released periodically throughout the day so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. automatizado sin tener que volver a introducir la Informacin de Tarjeta para Due to a variety of factors, including software and security updates, the data associated with your use of the Products should not be considered safely backed up and we advise you to ensure (to the extent you are able) that you have another copy of messages, documents, or other media that you wish to preserve. Conduct that is illegal or inappropriate in any way, including indecent exposure, will not be tolerated. Dispute Resolution & Arbitration Agreement (Arbitration Agreement). Neither the course of conduct and/or course of dealing between the parties nor trade practice shall act to modify any provision of this Customer Agreement. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service and its affiliates. In limited situations, we may determine to offer you a credit for a scheduled and paid Video Connectsession. SecurTel jail phone numbers are designed to save you money on your local or long-distance jail calls. Pulse 1 para aceptar el acuerdo o 2 para rechazarlo. Refunds are processed within 60 days after your request is received. Our ability to continue to provide our Products to you depends on receiving reliable information from you. BECAUSE SOME JURISDICTIONS (STATES), SUCH AS NEW JERSEY, DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU. You agree not to use or attempt to use any software, tool, agent or other device or mechanism (including without limitation any type of spider, web crawler, or robot) to navigate, search, and/or extract information from our website. Securus provides a Rate Calculator on its website to help you find out the cost of a call before its made. The balance of the refund may vary based on when calls were last received. Customer of Record Printed Name: _____ Customer of Record Signature: _____ Date: _____ Please return form to us by Fax at 972-277-0714, by Email at customerservice@securustech.net or . Securus Online Assistant Now Available - Click the bubble below. Should I fund anAdvanceConnect account or a SecurusDebit account? Phone numbers can be added to or removed from a Direct Bill account by the Direct Bill account holder. Dallas, Texas 75265-0757, Facilities We Please call the GTL customer service number listed below. Can I make a deposit to their Securus Debit account? of the last call received. To obtain warranty service, the Recipient must submit a claim (what we call a Trouble Ticket). Direct Bill account holders are responsible for payment of any balance due on the Direct Bill account. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. Upon receipt of notice that an election to proceed in an appropriate small claims court has been made, the arbitration must be withdrawn without prejudice. Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. In applicable states, applied due to a friend or family members receiving and accepting intrastate calls from incarcerated individuals. Except for the limited permission to use our Products as described by these terms, we reserve for ourselves and our licensors all other right, title and interest. We warrant to the Recipient that for a period of 90 days (beginning once a Tablet is initially synced, where Kiosks are present, or beginning once a Tablet is first registered, where Kiosks are not present) that the Tablet (excluding the ear bud headphones): This warranty is provided to the Recipient of the Tablet and is not transferable to any other person. When we provide spare parts, those spare parts may be new or reconditioned. EXCEPT FOR THESE LIMITED WARRANTIES, WE DISCLAIM ALL OTHER COMMITMENTS ABOUT OUR PRODUCTS AND SERVICES (INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY OF DATA AND NON-INFRINGEMENT). Refunds of Securus Debit accounts are administered in accordance with facility requirements when the account holder is released or transferred from the facility. No refunds of unused balances will be issued after the expiration date. The credit check requirement does not apply in Alaska. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. Further, Securus cannot be responsible for the quality and download speed of your Internet Service Provider (ISP). ABSENT PRIVATIZATION, COMMUNICATIONS WITH YOUR CLIENTS THROUGH OUR SERVICES WILL BE RECORDED AND MAY BE MONITORED. Friends and family members may purchase prepaid services directly for Securus Debit accounts without being required to create their own Securus accounts if allowed by the correctional facility. . Call Service will revert to a prepaid AdvanceConnect account process where you will be charged at the normal Agency call rates. Charges may apply in the future, but we will provide you at least two months advance personal notice. Are you sure you want to end this chat with the Online Assistant? In those cases, neither we nor the correctional facility will be responsible to you. Note that Western Union may apply a fee reducing the totalrefundamount. en 972.734.1111. Except as specifically set forth in this section, only the arbitrator is authorized to make determinations as to the scope, validity, or enforceability of this Agreement and this Arbitration Agreement, including whether any dispute falls within its scope. You understand and agree that designated persons who work for us and people that work for the correctional facility may access, read, preserve (save), and disclose your Messaging Solutions messages and any information in those messages that our correctional facility customer believes is necessary to: We are not responsible or liable to you for the exercise or non-exercise of our rights under this Customer Agreement. We will start sending text notifications and alerts within 48 hours of confirmation of registration for the service. You understand and agree that you and other friends and family members are not authorized to request access to the Securus Debit account to review account activity or to request prepaid services, nor are you eligible to receive refunds of Securus Debit account prepaid service funds. You are responsible for maintaining the confidentiality of your username, password and account information. Securus Online Assistant Now Available - Click the bubble below. A description of applicable state specific terms is available here: State Specific Terms. Al hacer clic en la casilla de autorizacin que aparece a continuacin, You understand and agree that we may immediately and without notice to you terminate or suspend your account, your access to our Products, or your access to all or any part of our website, and that we may immediately and without notice change your password. You may not decompile, reverse engineer, or otherwise attempt to derive computer source code, underlying ideas, algorithms, structure, or organization of any of our Products. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. Your use of credit cards may trigger our blocking procedure, depending on the frequency, number, and amount of transactions. These monthly invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. Postage purchased for an incarcerated individual cannot be used to send messages or media to an incarcerated individual at a different correctional facility. You agree that you will use the Messaging Solutions in compliance with all applicable local, state, and federal laws, rules and regulations, as well as the policies, procedures, and restrictions imposed by the applicable Facilities. We and you also agree that each may bring claims against the other in arbitration only in our respective individual capacities and in so doing we and you hereby waive the right to a trial by jury, to assert or participate in any class action lawsuit or class action arbitration, any private attorney general lawsuit or private attorney general arbitration, and any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. Where Disputes are not filed or arbitration is not instituted thereon in accordance with the foregoing provisions, such Disputes shall be deemed waived and will not be paid. Phone: 800.844.6591 Email: customer_service@correctionalbillingservice.com Securus WEBSITE. actualizados a la direccin de correo electrnico que usted le You agree to notify us immediately if you become aware of any pricing or descriptive errors or inconsistencies with any of our Products you order through our website and to comply with any corrective action we take to fix such errors or inconsistencies. This includes any Products with the Securus or JPay name, as well as the design logo and certain other names or logos which are service marks or trademarks of our company, and all related product and service names, design marks and slogans which are also our service marks or trademarks. You will reimburse us for reasonable attorneys fees, as well as our employees and contractors time and materials spent responding to any third-party subpoena or other compulsory legal order or process associated with third party claims described above at our then-current hourly rates. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the closed account, but could take up to one billing cycle to be reflected on the credit or debit card statement. It can be tempting to avoid reading them, but its important to establish what you can expect from us, and what we expect from you. If you stop using our Products for any reason, wed appreciate knowing why so that we can continue improving our Products. How do Idetermine what type of account to make a payment on? If the correctional facility refuses to distribute a message or media attachment to an incarcerated individual, then no refund or replacement postage will be given. our Products will meet your requirements or expectations; anything downloaded from our website will be free of computer viruses or other malicious software; access to our website and Products will always be available (or be uninterrupted) or secure (free from unauthorized access); use and operation of our website and Products will be error-free; and. Bills paid 7 days or more late will be converted to a prepaid AdvanceConnect account. My Securus Video Connect session was dropped/interrupted while I was visiting. Facilities We dbito caduque. Please do not hesitate to reach out to us at (503) 946-6957 if you ever have any questions or concerns. Our limited warranty to you is that our website and all our Products are provided using reasonable skill and care. Please read this Limited Warranty carefully. usted autoriza a la Empresa a almacenar su Informacin de Tarjeta What can I do to prevent calls from being blocked? Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. How Do I Manage my Securus Video Connect Account? Text messages will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your local time zone. Up to $3.00 cash; Up to Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? The security of your account is important to us. Ensure the security of your data and transactions USLegal fulfills industry-leading security and compliance standards. How do I get setup for eMessaging using the Securus Android app? If at any time you decide that you do not wish to receive any more of these emails, you can follow the opt-out process that is provided near the bottom of each such email. Phone numbers associated with a Direct Bill account may receive calls from incarcerated individuals as long as the Direct Bill monthly credit limit has not been exceeded and there is no past-due balance on the Direct Bill account. Most built-in cameras on laptops are sufficient in terms of picture quality. August 31, 2022, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals If there is any conflict or inconsistency between Product Terms and Conditions and the General Terms and Conditions, the Product Terms and Conditions terms will govern. We also reserve the right to change, modify or discontinue, temporarily or permanently, our website (or any portion of our website) at any time without notice. Al hacer clic a continuacin, usted certifica que esta es su tarjeta de We will allow you to register two mobile numbers with us at any time; one for General Account Notifications and one for Payment Program Notifications. SUBJECT TO THE SMALL CLAIMS COURT EXCEPTION ABOVE, AND CERTAIN EXCEPTIONS LISTED BELOW, ALL DISPUTES, PAST, PRESENT, AND FUTURE, AND REGARDLESS OF THE DATE OF ACCRUAL OF SUCH DISPUTE, SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS. you may call the Securus Technologies, Inc. 3. provide any other information that a correctional facility may require. This account can be funded by mailing a check or money order to Securus, visiting a MoneyGram location, or utilizing a credit card online or over the phone. Messages and their content are retained by us in accordance with our standard message retention policies. If any provision of these terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the terms and shall not affect the validity and enforceability of any remaining provisions. 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