Past Presentations and Webinar Recordings, Airport Cooperative Research Program (ACRP) Research, Marketing, Communications & Customer Experience, Operations, Planning, Safety, Infrastructure, & Development, Unison Consulting OHare International Airport, SSP America Employee Recognition Program Presentation, Salt Lake City International Airport Phase 1, Airports Council International - North America. Participants on the call represent the four largest companies in the North American concessions industries, but they all have a stake in the health of smaller, Airport Concessions Disadvantaged Business Enterprise-certified companies. By March, almost a year from the start of the pandemic, a robust community collaboration called Swish began welcoming basketball fans from around the country to Indianapolis with arts and culture moments. Lets consider six potential options. For the past 18 years, the concession contract at BWI Marshall has been held by Fraport, a major player in the airport management industry, or its corporate predecessors. Alan has over two decades of experience in commercial/concession management, facility planning, financial analysis, and government procurement. Our $22 million Airport Improvements Project Airport includes airport infrastructure expansion, personnel training, new services, equipment upgrade and many other improvements. One of the keys, however, to the success of this model is the realization that each partner brings particular strengths, skills, and abilities. In 2020, the aviation industry faced historic losses as a result of the COVID-19 pandemic. In other parts of the world, MAGs are the airports exact expected rental payments. 8 0 obj While there was no contract language to reduce costs due to passenger or product volume dropping, she was able to save more than 20 percent on these expenses during the pandemic. Most simply, the airport and vendor could agree to a fixed percentage rent. @ In this model, the airport takes on two roles: landlord and partner in the operation. While this methodology is feasible, it does not get to the actual number of passengers who see a concession location. Kate saw an opportunity to reduce expenses in the operation of the Concessions Receiving and Distribution Center. We need to be making sure we stay on top of unintended consequences, he said. WebMori Russell is an entrepreneur and leads Business Development at Concession International, an airport food and beverage company. In addition to the traditional duty free mix of liquor, tobacco, confectionery and fragrances/cosmetics, we place a tremendous emphasis on fashion and luxury. First championed by Martin Moodieone of the stalwarts of the concession industrythis model has airports, retailers, and suppliers cooperate in developing concession operations. View bio. Airport Ownership and Management from official FAA records. With more than 300 food and beverage locations inside North Americas busiest airport, Hartsfield-Jackson Atlanta International Airport (ATL) sought to encourage travelers to return to the skies with three campaigns: ATL Strong: Safe, Clean and Ready, Yes, We are Open, and the inaugural ATL Skypointe Restaurant Week. Davis wondered whether Fraports short-timer status at BWI would impact companies that lease retail and restaurant space at the airport. WebAs an emerging leader in airport concessions, MBC Concessions, Inc. is dedicated to representing quality brands with extraordinary customer service for each guest every Alternatively, different percentages could be charged for varying levels of sales or by assigning either fixed or variable rates to different product categories (e.g., one percentage for food and non-alcoholic beverage and a separate percentage for alcoholic drinks only). WebAirMall - Wikipedia AirMall AirMall USA was a developer and manager of retail, food and beverage concessions at various US airports, with a major presence at Pittsburgh International Airport. 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To remain relevant, airport retail shops need to embrace digital retailing. Customer service is among our highest priorities at GSP, and our goal was to continue to offer award-winning concessions and to have the ability to directly influence how the service is delivered to our customers. They receive new hire orientation and on-boarding along with position-specific training for their job function during the first two weeks of employment. The airport human resources function is likely not ready to handle that, as the annual turnover of concession employees often approaches 150%. Since the very beginning of the pandemic, Kate has been intentional about making sure every frontline employee sees her gratitude and her smile. Concessionaires need to understand this new business reality when they ask for relief. Just last week, Moore ordered the Maryland Aviation Administration to go back to the drawing board in its efforts to award a long-term contract to run retail, food, and other hospitality services at the regions busiest airport. WebAs the operator of Germanys largest airport, Fraport AG has extensive knowledge and many years of experience in all areas of flight and terminal operations, including ground handling. In North America, travelers spent an average of 90 minutes waiting for their flights and spent close to $6 billion on concessions. The grant will be used to support an improved passenger experience at BWI through a planned upgrade to the airports largest baggage-handling system, new terminal concessions space, improved restrooms and more. Proposed legislation seeks to enshrine abortion rights in the states constitution, but it must first be approved in the 2024 election. The COVID-19 crisis changed our industry, our priorities, and our outlook for the future. If an airport can become a partner in the operation of a concession, it might also consider being a concession operator on its own. Given the focus on bottom line profits, the investment in variable costssuch as employees, training, maintenance, and product developmentrequired to earn additional sales may no longer make economic sense. The recognition program was central to the larger multi-year and multi-faceted initiative. Thisfederal funding will be put togooduse in Maryland to improve passengersexperience and convenience at BWI.. @ International Shoppes operates from a corporate office and warehouse facility located centrally in Valley Stream, NY. The current decline dwarfs those of the recent past, as enplanement levels have dropped by upwards of 90%. Furthermore, with the potential that not all concessionaire costs would be covered, and further declining enplanements as opening day approached, SLC indicated it would work with each concessionaire on identifying select stores to open rather than the entire program initially, without penalty. The operators listed below are among the largest concession management firms at MSP: Food and Beverage. Toms River Ranked #2 Sperlings Gov. Interested in partnering? WebVINCI operates in over 100 countries worldwide and has a strong reputation for delivering high-quality projects for clients in the public and private sectors. The federal infrastructure law recognized the importance of investing in our airports to maintain ourcompetitiveedge. If the metric for rent resumption is comparing the current period to the same period in the previous year, by the time the world reaches year two of recoveryeven if the improvement is only slight and slowthe contract may reinstate the original MAG. Number 8860726. We lived in a middle-class neighborhood, but none of us understood who our dad was in the community, nor did we have perspective of how our family was viewed until we were older.. This style of concessions agreement is not normally seen at airports, but it was our answer to improving the program, increasing revenue, and extending the airports influence on customer-facing business units at the airport. MCA directly operates 48 food and If relief drives airline costs to a significantly higher level, thereby reducing airport cost-competitiveness, airlines may choose not to fly to the airport or to operate fewer services. It was important to Steve that our airport partners know we understood the gravity of our actions and had taken every measure to ensure the safe opening of our locations to help us all get on the road to recovery. She is a family woman and treats her SSP America family like they are her own. The competitive landscape may beby necessityaltered. Web1 2 Welcome to Belize AND THE PHILIP GOLDSON INTERNATIONAL AIRPORT Your visit coincides with exciting times at the P.G.I.A. And he said that the massive concessions contract would become an integral part of the states strategy to improve the airport. : OSHA, SBA, Illinois Restaurant Assoc., industry leaders ACI and AMAC. Where abatement results in shifting costs between various classes of airport tenants and users, the airport sponsor is encouraged to consult with all affected parties. Here are a few sustainability elements we focus on when opening or renovating a concept. His rules of success in business serve as guiding principles for all who work within his legacy companies be honest, work hard, equip yourself for the job and control the growth of the company. Although these measures were meant to be temporary, many of those barricade walls have remained through the entire pandemic. A per enplanement MAG would be a strain on most airports accounting departments, especially if the footfall varies by location. The associate must have an ability to successfully operate our point-of-sale (POS) register system and to operate our email communications. A comprehensive network Hartsfield-Jackson Atlanta International Airport, one of the worlds busiest airport, is home to Concessions International LLCs largest airport concessions operation.. Offering guests a taste of Atlantas diverse and exciting local flavors as they pass through has always been important to CI and its joint venture partner, H&H Hospitality, Inc. EVEN BETTER PEOPLE. Discover the top trends shaping government in 2023. WebAeroporto G. Marconi Bologna. Ever resourceful, Crystal asked her for her daughters name to look her up on Facebook, but she couldnt find her. The COVID-19 pandemic brought more challenges and change than anyone could have imagined. 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