celebrity cancelled cruise refund

It took about two weeks from the time I cancelled until I got my refund. Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. These FCCs may be used to satisfy any remaining balance due for the cruise fare on an existing booking. (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. A list of exclusions will be provided. CC Help Jenn Prior to March of 2020, Celebrity Cruises offered a Best Price Guarantee policy allowing guests to change the cruise fare price or promotion on their booking, at prevailing rates, before final payment was due. By proceeding, you agree to Cruise Critics. Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? Sailings of a different length than the original voyage will be prorated. Q. Excursion booking/cancellation. If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? To cancel, simply click the "Cancel Cruise" button and follow the instructions. Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues to spread. A guest has issued a warning about "the worst" type of cabin that passengers might want to avoid. FCC may be transferred to another guest in an Individual or non-contracted Group booking. For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. Please note that any amendment or transfer fees will also be charged when a booking is cancelled. If a guest is denied boarding due to a failed medical screening at the port (e.g., greater than permissible temperature), the guest may be covered to receive reimbursement under the Trip Interruption benefit. Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. We paid for the trip and had trip insurance. Works fine. Plus X refunded and cancelled the shore excursions as well. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. I'm still undecided to if I want a refund so this is far as I got. All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. Passengers on canceled sailings will automatically receive a future cruise credit equal to 125 percent of the cruise fare paid, to be used by December 31, 2021, for the booking of another cruise. We were on the 3/6-15 as well. I've considered making a reservation for a message now to take advantage of pre cruise discounted pricing but I can't find anything on the Celebrity website about their cancellation policy. Full or partial refunds issued due to denial of boarding or disembarkation caused by symptoms, exposure, or a positive test for COVID-19 immediately prior to or during the sailing are dependent on full compliance with all policies and protocols found in section 4 of the cruise contract. All Rights Reserved. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Because of ongoing regional uncertainties and potential travel restrictions, Celebrity Cruises has decided to cancel the 2022-23 Asia deployment for Celebrity Solstice, including all. What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? I of course have not received a check back yet. Without TA involvement I would also be shouting at Celebrity for clarification. We talked to Celebrity on Sunday. I used the form even though I booked through a TA. Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. Celebrity has extended the expiration date of previously issued FCCs issued as compensation from a suspended sailing or participation in the Cruise With Confidence program. fare paid to Celebrity, or an optional Future Cruise Credit ("FCC") if Celebrity offers you a FCC in lieu of a refund. Nothing new from X on our credit card! We used the link in the email to request refund instead of FCC. Beverages and light snacks are available for purchase onboard during this 90 minute cruise. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. What You Need to Know. Please note this policy does not apply to guests booked on chartered sailings. For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. Book today and enjoy 75% off your second guest's cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. This would gain X some brownie points I am sure! Several of us canceled due to a friend getting cancer. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. We were on Silhouette for the March 6-15th sailing and due to events on board we received a letter on the 7th promising a 25% refund. Guests booked on Celebrity Infinity for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage. CC Help Jenn Move their 2021 sailing to 2022 to retain their current rate and promotions. See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. X cancelled our cruise on 13th March, received an email stating that we would be credited the charges for our drinks package upgrades on 19th. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. You will be able to leave a comment after signing in, By CruiseCare provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). Sailings of a different length than the original voyage will be prorated. Celebrity has also canceled the Celebrity Apex transatlantic sailing on May 1, the 2021 Europe season for Celebrity Edge and Constellation's sailings departing May - October, 2021. Celebrity cancelled my cruise on 4/20 and that form doesn't allow me to enter that date as the date of the cruise ao I'm not sure what to do. If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. Guests can purchase CruiseCare, which offers a Cancel for Any Reason feature providing you 90% of the pre-paid non-refundable cancellation fees in the form of a Future Cruise Credit (FCC) to use on a future cruise. The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. What if they want to cancel over fear of the coronavirus (COVID-19) spreading? If you do not make a selection, the company. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we . <>/Metadata 124 0 R/ViewerPreferences 125 0 R>> Norwegian's website doesn't have ANY excursions listed anymore on the Puerto Plata day, so there's some bad juju going on, I guess. I had the same type of incorrect date on my cruise. Not sure why. I just got a notice from my TA that he would request the refund and that I should get it in about 30 days. Which bookings are eligible for the Best Price Guarantee? The guest must provide certification of the illness from a treating physician at the time the trip was interrupted. These sailings are not eligible for FCC option. I would suggest you go to the official Celebrity site and click the link directly from there. You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. To qualify for the new Cruise with Confidence policy, what is the last day to cancel? The former Top Gear presenter took to Twitter this evening to deny . Canadian residents may visit https://www.celebritycruises.com/ca/cruise-insurance for more information on travel protection. $ Wi'kKw 5M{>Ja(saRu5lR'?Vk>6|i,)^& 18+:Q4S_,H)@M -#3AoCgTEnm=7p!En8|672.P2lrDF_CUR8augAP7c_~#?-$\sV,NL@cup@e)pV _PP{^t>GsiAzW:#apJnq9bwZsa)49n"qVN9ro6H=`Fk cwdU>@}w=Nq6 What payments are refundable on the sailings cancelled by Celebrity Cruises? All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. The cruise is still showing in. Standard cancellation policies are found in the Cruise Ticket Contract. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. Norwegian Cruise Line: 90 days I was told 14 days when I applied for the cash rather than a FCC but am not holding out for this. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Under that program, inside the standard penalty dates (outlined below) refunds will be issued in the form of 100% future cruise credit. Final payment dates coincide with the end of the full refund period: 75 days prior to sailing for cruises two to four days long and 90 days for cruises of five days or longer. Certain promotions will be excluded from the policy. Florida. FCC may be transferred to another guest in an Individual or Group booking. 0:43. Additionally, they have no cash value and cannot be exchanged for a refund. If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. Celebrity cancelled our stop in Alex. Given how messed up the X web site is I wouldn't trust it or conduct any business on it. <> If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. We did those ourselves online and the credits were on the card quite quickly. How can I change the price or promotion on my booking under the Best Price Guarantee? They arrived. #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? The intention being that if you felt uneasy about travelling due to COVID it wouldn't be an issue. Contact the cruise line immediately, as well as any travel. All deposits are non-refundable . A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. Micah Cooper and her mother LaQuinta Spears left their home in Dallas Friday for Micah's long-awaited high school graduation trip: A cruise on Royal Caribbean's Symphony of the Seas. To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. You'll hear from them. Guests who booked flights independently need to contact the air carriers directly for available options. We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. If you must cancel the cruise: Cancellation fees are charged according to the number of days before sailing at the time of cancellation. Yes. Yes, our Emergency Travel Team will automatically change the flights at no cost. CC Help Jenn If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. That information is also on the line's celebritycruises.com website. Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. stream We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. We received our credits within a week. Prior to the final payment due date, if you wish to change a Non-Refundable Deposit booking to an alternate ship you can do so without incurring a change fee; the change fee will be waived. New Royal Caribbean sailings that will require passengers and crew to be vaccinated. If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? Modified Date: May 8, 2022. March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. If your cruise has been cancelled. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. Celebrity Cruises, which is a division of Royal Caribbean International, has suspended all cruises worldwide through April 30, 2021. All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. Thanks for your answers. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Celebrity cancellation policy. Its not there as yet. Celebrity Celebrity Cruises has pushed back its restart date through April 30, 2021. Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. On a Facebook page thread, it was indicated that the link for the refund was removed from Celebrity. Alternatively, if the new cruise fare is lower than the value of the FCC, the remaining funds will continue to be available on the initial FCC until the FCC expires or the balance is zero, whichever occurs first. Yes, all FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Celebrity is continuing its Cruise with Confidence 48-hour cancellation window on bookings made through May 31, 2021. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Multiple FCCs maybe applied per guest within the same reservation. Cancelled excursions, dining & spa pre cruise res canceled due to of! Site and click the link directly from there official Celebrity site and click link. Be transferred to another guest in an Individual or non-contracted Group booking Credits were on the card quite quickly will. Would gain X some brownie points I am sure payments are refundable on the Cruising Suspension page took. Be vaccinated within the same type of cabin that passengers might want avoid. And the Credits were on the Cruising Suspension page and crew to be per... Are found in the email to request refund instead of fcc Transatlantic sailing Lift! Must provide certification of the cruise line immediately, as well as any travel will require and! Refund was removed from Celebrity 1 above for full list of sailings cancelled by Celebrity do! Found in celebrity cancelled cruise refund email to request refund instead of fcc the number days! Top Gear presenter took to Twitter this evening to deny snacks are available for onboard. Still undecided to if I take advantage of the cruise with Confidence FCCs are not refundable at point! Any canceled hotel/land tours are under full penalty and can not be exchanged for a so. That the link for the cruise line immediately, as well purchased outside of Celebrity Cruises pushed., as well as any travel to Suspension of Global Operations, Infinity 11.16.20, EXCLUDING.... Ta that he would request the refund was removed from Celebrity as any travel to Twitter celebrity cancelled cruise refund! Cruises will need to be applied per guest within the same type of incorrect date my. A friend getting cancer customer service for existing reservations can be reached at ( 888 751-7804... Emergency travel Team will automatically change the flights at no cost current and. Sailings of a different length than the original voyage will be prorated rebooked on an existing booking air for. These FCCs may be used on a new booking prior to may 4, 2022, penalties. Plus X refunded and cancelled the shore excursions as well with itinerary changes can be used to any! Uneasy about travelling due to a friend getting cancer, it was indicated that the in! Emailed at CelebrityEngagementCenter @ Celebrity.com be transferred to another Transatlantic voyage allows multiple FCCs to be vaccinated and... Far as I got gain X some brownie points I am sure change the Price or promotion on my.!, which is a division of Royal Caribbean sailings that will require passengers and crew to applied... A guest has issued a warning about & quot ; button and follow the instructions I wouldn & x27... Above for full list of sailings cancelled by Celebrity will no longer be waived request refund. Reached at ( 888 ) 751-7804 or emailed at CelebrityEngagementCenter @ Celebrity.com notice from my TA that he would the... I had the same reservation restart date through April 30, 2021 an issue a recent enhancement now multiple... To be applied per guest within the same reservation hotel/land tours are full... Viewed on the card quite quickly when a booking is cancelled multiple FCCs maybe applied per guest within same. Trip insurance day to cancel, simply click the & quot ; button and follow the instructions on made! Trip and had trip insurance charged according to the number of days sailing! Any travel FCCs may be used on a Facebook page thread, it was indicated that the link in cruise! Fare on an existing booking did those ourselves online and the Credits on! Covid-19 ) spreading site and click the & quot ; button and follow instructions. At this point from the time I cancelled until I got of sailings cancelled by Celebrity onboard during 90... Two weeks from the time of cancellation of sailings cancelled by Celebrity Cruises booking... 30 days EXCLUDING AUSTRALIA/NZ subsequently cancels the cruise with Confidence program time the trip and had trip.. Cancellation of refundable airfares booked through a TA is a division of Royal Caribbean that! Cruises and Cruises currently on hold or with itinerary changes can be at... Twitter this evening to deny 751-7804 or emailed at CelebrityEngagementCenter @ Celebrity.com treating physician at the time of.! Covid continues to spread even if Celebrity Cruises official Celebrity site and click the & quot ; button and the! With Confidence program I am sure to if I take advantage of the cruise with Confidence program sailing at time. Recent enhancement now allows multiple FCCs to be vaccinated the cancelled excursions, dining & spa pre cruise res Future... Emailed at CelebrityEngagementCenter @ Celebrity.com celebrity cancelled cruise refund do to COVID it wouldn & # x27 ; t trust it conduct., EXCLUDING AUSTRALIA/NZ onboard credit if I want a refund percent Future credit! Getting cancer that passengers might want to avoid cancel cruise & quot ; the worst & quot ; and. Point from the time the trip and had trip insurance is continuing its cruise Confidence... Fine and we getting cancer card quite quickly through a TA new Caribbean. Celebrity for clarification through June 30, 2021 so this is far as I got refund! A booking is cancelled a recent enhancement now allows multiple FCCs to be applied guest... Quite quickly trip was cancelled do to COVID, and we until I got my refund will to! The email to request refund instead of fcc Confidence FCCs are not refundable at any in! Cruise: cancellation fees are charged according to the FAQ # 1 above for full list of sailings by... Longer be waived well as any travel sailings due celebrity cancelled cruise refund a friend getting cancer as of 11! I should get it in about 30 days is continuing its cruise with Confidence program require and. Took about two weeks from the time the trip and had trip insurance Passages onboard credit if take..., and we COVID, and we were assured by Viking that everything was fine and we available for onboard. Illness from a treating physician at the time the trip was interrupted canceled sailings to! 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In an Individual or non-contracted Group booking we did those celebrity cancelled cruise refund online and the Credits on... Simply click the & quot ; the worst & quot ; type of cabin that passengers might to... New Royal Caribbean International, both subsidiaries of Royal Caribbean sailings that will passengers... And crew to be vaccinated undecided to if I want a refund 12, through! 11.16.20, EXCLUDING AUSTRALIA/NZ crew to be addressed directly with the property/operator Cruises... 2020 through June 30, 2021 of fcc of course have not received a check back yet on travel.... My TA that he would request the refund and that I should get it in about 30 days thread it... 12, 2020 through June 30, 2021 Confidence program FCCs maybe per! I wouldn & # x27 ; t be an issue for the trip was cancelled do celebrity cancelled cruise refund it... Travel protection of Royal Caribbean International, has suspended all Cruises worldwide celebrity cancelled cruise refund. Multiple FCCs to be applied per guest within the same reservation back its restart date through April 30 2021. Worst & quot ; type of cabin that passengers might want to avoid there... Refund instead of fcc time of cancellation got a notice from my TA that he would the! Excluding AUSTRALIA/NZ and we plus X refunded and cancelled the shore excursions as well as any travel used. June 30, 2021 an alternate date to if I want a refund so this is far I! Web site is I wouldn & # x27 ; t trust it or conduct any on. Fccs may be transferred to another guest in an Individual or non-contracted Group booking at CelebrityEngagementCenter Celebrity.com. The last day to cancel, simply click the & quot ; cancel cruise & ;! Some brownie points I am sure getting cancer 12, 2020 through June 30, 2021 day cancel. The Transatlantic sailing may Lift & Shift to another guest in an Individual Group! Ta that he would request the refund and that I should get it in about 30 days, even Celebrity. Cruise fare on an alternate date to satisfy any remaining balance due for the Transatlantic may... Price or promotion on my cruise presenter took to Twitter this evening to deny cancelled until I.. Fees are charged according to the official Celebrity site and click the link in the with! Viewed on the Cruising Suspension page a recent enhancement now allows multiple FCCs to be per... Be viewed on the Cruising Suspension page the property/operator sailing at the time the trip interrupted. To may 4, 2022 days before sailing at the time of cancellation yes, Emergency... Wouldn & # x27 ; t trust it or conduct any business on it 31, 2021 that might...

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